Online Modules

Ten educational modules have been produced for the Optimizing Patient Care program.

Clinical Decision Making in Pharmacy Practice

This module focuses on the many ways a pharmacist can apply the pharmaceutical care process to a variety of clinical situations to provide patients with individualized care plans that will optimize their medication experience.

Clinical Decision Making

A Difference of Opinion – Managing Issues Due to Expanded Scope

This module identifies how pharmacists, as part of the healthcare team, can prepare themselves to make clinical decisions with confidence.

 A Difference in Opinion

Documentation in the World of Expanded Scope

This module focuses on how pharmacists can effectively integrate documentation of patient care services into daily practice.


How Can I Manage Workflow in My Busy Community Pharmacy to Provide Optimal, Patient-Focused Care?

This module challenges the audience to rethink how pharmacy services can be delivered to maximize patient outcomes, highlights different approaches to workflow, and showcases different ways to utilize pharmacy assistants, technicians, and/or students to optimize patient-focused care.

 Managing Workflow

“What Can You Do For Me?” Managing Relationships with Patients

This module identifies the difference between customers and patients, provides new methods to manage patient expectations, and offers examples to enhance dialogue between pharmacists and patients about the expanding scope of practice and the role of the pharmacist in the healthcare team.

 Managing Relationships with Patients

What Will the Doctor Think? Managing Relationships with Physicians

This module identifies strategies that can be used to mitigate tensions and build solid relationships between pharmacists and physicians, and promotes a collaborative approach to caring for shared patients.

 Managing Relationships with Physicians

Motivating Patients to Promote Adherence

In this module you will be introduced to Motivational Interviewing (MI) as a communication tool. MI has its original roots in addiction medicine, however over recent years it has been gaining momentum as an effective method to facilitate medication adherence, smoking cessation and other components of chronic disease management. This module will introduce you to MI concepts and skills and will provide practical strategies to help you begin to incorporate this tool into your routine clinical practice.

 Motivating Patients to Promote Adherence

Decision Making and Documentation - Keeping it Simple - Part 1

Pharmacists are required to make clinical decisions related to medication therapy on a daily basis. Some decisions are relatively simple, while others can be quite complex. This module will explore clinical decision making in pharmacy practice at a practical level, providing examples routinely encountered in community settings. Participants will be able to reflect on their own practice and will be able to gain confidence in their skills as they work through the module.

 Decision Making and Documentation - Keeping it Simple - Part 1

Decision Making and Documentation - Keeping it Simple - Part 2

As important as clinical decisions are, so is the documentation that must accompany the decisions. The most important element of the documentation is the rationale for the decision. This module will review pharmacy documentation from a practical perspective, illustrating examples of how to document clinical decisions and how to work them into becoming part of your daily routine.

 Decision Making and Documentation - Keeping it Simple - Part 2

A Practical Approach to Patient Assessment

This module identifies a patient’s four drug related needs, summarizes the essential information needed to elicit a medication assessment and explains the importance of using a systematic approach to assess medication therapy.

 A Practical Approach to Patient Assessment